Shipping
Shipping from $80 per order.
Shipping from $80 per order; the written quote confirms the exact charge for your destination. It is part of your written quote — never a surprise after you pay. Orders ship from China by international express courier.
Where orders ship from
Orders ship from China by international express courier. Nasal sprays are sent from our US stock to US addresses instead. Each order is quoted for its destination: choose your ship-to country in the quote list and the written quote states whether and how we can ship there.
How shipping is quoted
Shipping from $80 per order; the written quote confirms the exact charge for your destination. Choose your ship-to country in the quote list; the written quote lists the shipping charge next to the products.
Dispatch and tracking
Orders are dispatched after payment. Your sales representative sends the carrier and the tracking number when the parcel leaves, and stays your contact until it is delivered.
Delivery times
International transit times depend on the destination, the carrier and customs clearance. Any date we give is an estimate; tell us your deadline in the quote list notes and we confirm what is realistic before you pay.
Customs, duties and taxes
Import duties, taxes and any permits are the buyer’s responsibility unless the quote says otherwise. Check your country’s rules for research materials before ordering, and tell us which documents your customs broker needs — every lot ships with its COA.
On arrival
Check the parcel when it arrives and move lyophilized material into the storage condition on its product page. If anything is damaged, missing or different from your quote, contact us promptly with photos — see returns & quality.
More answers in the FAQ. Questions about a specific order? Quote your MDB reference to your sales representative.